NEW TO THE BIZ?
TURN AROUND TIMES AND SHIPPING
WHAT IS GANG PRINTING? DO YOU ALLOW IT?
We allow gang sheets. Feel free to place as many images as you can within the 7×12, 10×12 or 13×14.5 image area. Feel free to place your images as close as you want. We do not cut your transfers, so please make sure you place them a comfortable distance apart for manual cutting.
There is no extra charge for printing ganged artwork.
WHAT IS YOUR MINIMUM ORDER FOR TRANSFERS?
24 sheets is always our minimum order. You must order at least 24 transfers with every piece of artwork you upload. (50 FOR THE 7X12 ONE COLOR)
CAN THE TOTAL PRINTS BE SPLIT BETWEEN DESIGNS?
Every design you order must have a minimum of 24 transfers ordered(50 for 7×12 one color).
IS PRICE DETERMINED BY CART QUANTITY?
The price breaks are determined by the number of transfers of the exact same design. Example: If you order 100 of one design and 100 of another you will receive the 100 pricing not the 200.
DO YOU HAVE A COLOR CHANGING FEE?
We do not have a color changing fee. If you need 50 transfers in white ink and 50 transfers in black ink you will receive the 50 price. Even if it is the same image.
WHAT COLOR SHOULD I USE?
You should use whatever color of ours your customer wants. We will not select a color for you. We have the PANTONE® numbers listed below each color so you can see the exact color of the ink by looking at your PANTONE® Color Formula Guide.
WILL YOU COLOR MATCH A PANTONE® COLOR?
If you have an order for 1000+ transfers and need a specific PANTONE® color please email us firstname.lastname@example.org We will make a special ink order for your specific PANTONE® color. If you have an order that is under 1000 transfers you will have to select one of the PANTONE® colors we have shown on our place order page. Please note your order will take longer to ship out if you have a specific PANTONE® color because we will have to order that ink for you. We will only meet our promised turnaround time for orders placed using one of our stock colors.
IS YOUR RED A DEEP RED OR A LIGHTER RED?
because colors are based on perception and opinion the only color answer you will get from us, is to reference a PANTONE® number, the number is located below the name of each color on our site. The PANTONE® numbers will eliminate all doubt and show you the exact ink color.
SOMETIMES MY WHITE INK IS REALLY BRIGHT AND SOMETIMES IT ISN’T...WHY?
The screen mesh size we use determines the amount of ink that is printed onto the transfer paper. If your artwork contains thinner lines and smaller detail we have to use a different mesh size to ensure your image will wash out of our screens properly. When we use a different mesh size to allow for the tiny detail and small lettering, less ink is placed onto the transfer. Thicker lines and larger fonts allow maximum ink coverage that is needed with our high coverage inks for dark garments. Try to encourage your artist to use thicker lines and larger fonts so we can apply more ink to your transfer.
Sometimes it could be that your heat press is too hot. Feel your transfer. If you have a thick amount of ink on the transfer but your transfers still are not bright on dark garments you need to lower your temperature or seconds.
WHAT IS A STANDARD SIZE AND WHAT DO YOU RECOMMEND?
This is something that needs to be decided by you or your customer. In all honesty there is not a “standard” size. This is a custom based business so standard is what you choose.
DO YOU MIX COLORS?
No we don’t. We have a color chart online that shows all the colors with the PANTONE® numbers provided. Please choose from one of the colors we have. If you have a larger order 1000+ transfers please email us and we will be happy to order your specific color.
WILL YOU EXCEPT FILES TYPES NOT LISTED ON THE PLACE ORDER PAGE?
No we must have vectorized artwork to complete your order. A photograph file will not allow us to print out each individual color separation for the screen printing process. Please read our artwork guidelines section and follow our guidelines to ensure you receive a quality print.
I’M PRINTING ON A (INSERT COLOR HERE) T-SHIRT, THAT COLOR IS IN MY DESIGN. DO I NEED TO ORDER THAT INK OR CAN I USE THE T-SHIRT COLOR?
We will only screen print the colors you select online. If you want to use the garment as a color in your design you can. We do have customers that will go ahead and purchase the ink in case their customers want them to print on light and dark garments. Sometimes it is cheaper to purchase the extra color than it is to order a second set of transfers. The decision is yours.
DO I HAVE TO PLACE MY ORDER ONLINE?
Yes. ALL orders for transfers must be placed online. Feel free to call in and email questions, but ultimately for organization sake all orders must be placed online.
WHAT COMPANY DO YOU USE FOR SHIPPING?
We use UPS for all shipments. We must ship all packages unless you are a local customer. We will not accept shipping labels via email.
HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?
Click here https://wwwapps.ups.com/ctc You can type in our ZIP code 63755 and it will show you how long it will take for your package to arrive.
IF YOU AREN’T ACCEPTING RUSH JOBS, AND I PLACE AN ORDER ASKING FOR A RUSH JOB, WHAT WILL HAPPEN?
We will have to cancel your online order and refund your money. As of October 16, 2015 there is a $10.00 cancellation fee for processed orders. Our turnaround times in various places. If our turnaround times will not work for your order please do not place an order.
I JUST PLACED AN ONLINE ORDER BUT NOW I NEED TO ADD TO THAT ORDER. CAN I DO THAT?
Unfortunately not. You will have to place an additional order and/or cancel the original. The orders will not be combined and will ship separately. If you need to cancel an online order so you can place the order again correctly there may be a $10.00 cancellation fee for your order if it has began to be processed. The best way to avoid any of this is to please make sure your order is correct before you checkout.
IF YOU CANCEL THE JOB, SO I CAN MODIFY IT AND PLACE A NEW ORDER, DO I STILL GET THE SAME TURNAROUND TIME?
We process online orders as we receive them. Your order will ship under our promised online turnaround times. You will not receive the turnaround time from the canceled order… unless the new order was placed the same business day.
DO YOU HAVE A RETURN POLICY?
Yes we do. Returns must be made within 30 days. We keep a sample from every order for thirty days. We keep this copy in case you need help printing your transfers. If there is a problem with your online order we will send a UPS call tag for the incorrect order and inspect the returned transfers. We will issue a refund or reprints if the prints were faulty. We will not issue a refund or reprints if your order is correct. We will not issue a full refund if you returned a partial order. We will refund the amount for the quantity sent back to us. We will not refund an order for ganged transfers if you send us back cut up sheets. You will receive five extra transfer with your order for testing. Please test your prints PRIOR to sending them to your customer. We will not issue refunds if there is an error because your artwork did not meet our online artwork guidelines. The artwork guidelines are on our website to help you receive a quality transfer. Our Turnaround times are located online. We have provided a UPS zone map so you can see the estimated delivery time. We will issue a refund if your transfers were not completed within our promised online turnaround time. We are not responsible for the delivery time. We will not issue a refund if your transfers do not arrive in the time promised by UPS. Please call 1-800-PICKUPS if you did not receive your transfers on schedule.
HOW LONG WILL MY TRANSFERS LAST OFF THE GARMENT?
We recommend to keep your transfers sealed, either in bags or a sealed container. If stored properly they should last a minimum of 6 months.
CAN I PLACE A REORDER FROM THE WEBSITE?
No…but you can see past orders from your account page. It is called the Dashboard. This will tell you exactly what you ordered. If you do not have the artwork that was used, just contact us with the order number and we will send the uploaded artwork.
One color jobs will ship out the next business day if your online order is placed by 2:00 CST. Multicolored jobs are 3 in house production days. All orders placed after 2:00 CST will go on the next business day. For example if you place an order for a multicolored job on a Thursday your order will ship out no later than the next Tuesday. If you place an online order for a 1 color job on a Thursday by 2:00cst, your order will ship out Friday . We do have a detailed chart on the place order page that will show when your order will ship. All order are shipped via UPS. Upon checkout you will have the options of shipment times. All orders upon completion will have a UPS tracking number. Please visit www.ups.com to track your package using your UPS tracking number.